Refund Policy
Vivid Sites is digital: you get access the moment you pay, and Create spends real compute on every build. We still want you to be happy, so here is exactly how refunds work.
017-day money-back on plans
If a plan isn’t for you, email us within 7 days of your first payment for a full refund — Pro, Max, or one of our earlier Monthly, Yearly or Lifetime plans. No hard feelings.
If you have already run Create builds on that plan, we refund the payment less the credits you spent, at the credit-pack rate of $1 per credit.
02Create credits
- A build that succeeds — it produces a working preview — spends its credits. Spent credits are not refundable.
- A build that fails on our side is refunded automatically: its credits go back to your balance, and you don’t need to ask.
- A build you cancel yourself gets its credits back only if you cancel it before your template is set up (the first step).
- Changes to a site you already built don’t cost credits, up to the limit shown in Create.
03Credit packs
A credit pack can be refunded within 7 days of purchase if none of its credits have been spent. After that, or once you have used some, unused pack credits stay in your account and never expire, but the pack itself is not refunded.
04Fair use
Because access is instant and the content is copyable, we may decline a refund where there is clear evidence of abuse, such as bulk-copying the premium library and then asking for a refund. We apply this sparingly and in good faith.
05Subscription renewals
You can cancel a subscription any time to stop future renewals; your access and monthly credits continue until the end of the period you paid for. Outside the 7-day window we don’t pro-rate refunds for the rest of a period.
06How to ask
Email support@vividsites.app from your account address with your order details and we’ll take care of it. Refunds go back to your original payment method through Stripe, usually within a few business days.